Job Opportunities with The IAA

We are currently recruiting for the following roles, for more information please scroll down: ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Quality & Compliance Inspector x2

Job Type: Full-time, Permanent
Salary: £31,500 - £34,125 per year
Schedule: Monday to Friday
Location/s: Field based - 1x South of England, 1x South Wales/Bristol/Swindon
 
The Quality and Compliance Inspector is responsible for carrying out technical inspections and surveillance for a range of energy insulation measures.
 
In accordance with The IAA Best Practice Guidance, member certification scheme and TrustMark Extension to ensure continued compliance in line with PAS2030/31 requirements. Through a development programme there will be training opportunities to further expand your knowledge of all insulation measures.
 
Responsibilities:
  • Carry out quality inspection to comply with the required surveillance rates in line with performance objectives and department KPIs
  • Provide technical communication assistance to the insulation industry and the general public.
  • Good Health and Safety practice and awareness of relevant regulation, providing briefing notes as appropriate
  • Carry out customer guarantee complaint investigations in timely manner and prepare detailed reports of findings, conclusion and resolution
  • Assist Head of Customer Operations and other Technical Inspector(s) in resolving complaints following investigation and reports 
Administration:
  • Carry out planning in conjunction with the central tasking team to maximise productivity
  • Complete required surveillance of installers in accordance with department specified process
  • Confirm compliance with building suitability assessment/installations quality inspections
  • Complete membership review documents maintaining a record
  • Undertake customer compliant investigation reports against the customer journey 
Improvements and Change:
  • Comply with all procedures and processes and identify when changes and updates are required
  • Create instructions and procedure when required 
Communication/Relationships:
  • Working as a team to communicate and support the company vision whilst working closely with managers and colleagues
  • Act as a mentor and trainer to colleagues when required and make suggestions to develop products and customer service 
Knowledge, Skills and experience:
  • In depth knowledge of the energy efficiency industry, technical requirements and standards, including knowledge of insulation systems and techniques
  • Familiarity with Health & Safety issues and the PAS standards
  • NVQ in energy efficient measure is desirable
  • Excellent communication and presentation skills with the ability to work unsupervised
  • Demonstrate good IT skills and ability to analyse data and prepare reports
  • Good interpersonal skills, documentation and administrative skills and attention to detail
  • Clean driving license 
Other Requirements:
  • To undergo training and development in line with the needs of the business
  • To assist with other duties within the scope and nature of the position 
To apply for this role please send your CV and covering letter to hannahlifshack@theiaa.co.uk
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Building Repair Maintenance Technician

Job Type: Full-time, Permanent
Salary: £30,000 - £32,000 per year
Schedule: Monday to Friday
Location/s: 1x Stafford/ Stone area
COVID-19 precaution: Remote interview process

Role Purpose
Building Repair Maintenance Technicians are responsible for the removal and safe disposal of cavity waste materials, along with general building/remediation skills such as:
  • Cavity clearance (Training can be provided)
  • Bricklaying
  • Plastering
  • Decoration
  • Carpentry skills
Key Accountabilities
  • To carry out routine cavity clearance works and remediation with customer satisfaction in mind. Clear and concise work details, procedures discussed and agreed prior to commencement
  • Communicate with the homeowner throughout the process
  • Communicate with the Remediation Supervisor and Head of Technical Development to confirm works
  • Adhere to good health and safety practice
  • Provide a summary of works in progress
  • Work as part of The IAA team to develop a high quality and efficient service 
Administration:
  • Carry out planning with the Supervisor, where necessary, and maintain an effective schedule of planned works
  • Comply with The IAAs Best Practice Guides
  • Complete the scope of remediation against the customer journey as tasked and document remediation works 
Improvements and Change:
  • Follow all procedures and processes relevant to own role. Identify when changes and updates are applicable, raising these promptly with line manager
  • When required, lead and take responsibility for projects and making change happen, overcome barriers and ensure objectives are achieved
  • Develop and write work instructions and procedure when required, monitoring work and proposing improvement measures where appropriate 
Communication/Relationships:
  • Communicate and work closely with managers and colleagues, building a team which supports each other’s and the organisations goals
  • Act as mentor and trainer to colleagues when required and make suggestions to develop products and customer service
  • Keep up to date with new development and changes in the company
  • Support company goals and business objectives 
Knowledge, Skills and Experience (Desired):
General building skills:
  • Bricklayer/plasterer/carpentry/decoration
Excellent communications and presentation skills:
  • Possess good interpersonal skills
  • Have good attention to detail
  • Demonstrate reasonable IT skills
  • Possess the ability to work unsupervised
  • Familiarity with health & safety requirements
  • Clean driving license
To apply for this role or find out more please send your CV and covering letter/ email to hannahlifshack@theiaa.co.uk
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MCS Senior Quality & Compliance Inspector


Job type: Full time, permanent
Salary: £38,000 per year rising to £40,000 following a successful probation period
Location: Field Based
Reports to: Head of Certification and Audit and Compliance Lead
 
Role Purpose
The MCS Senior Quality and Compliance Inspector is responsible for carrying out surveillance and assessment of Contractors for a Microgeneration Certification Scheme.
 
The initial focus is Air Source Heat Pumps with further extensions to the MCS scope to follow including Solar Thermal and PV. Detailed knowledge of the Microgeneration Certification Scheme Standards and Guidance is required but further training will be provided to the successful applicant who can demonstrate they meet the threshold competence through holding a recognised Vocational Qualification.
 
Responsibilities:
  • Assist Head of Customer Operations and Head of Certification in resolving complaints following investigation and reports
  • Operate in a manner that is consistent with good Health and Safety practice and does not present hazards to others
  • Oversight, Assessment and audit of Installer activities
  • Carry out quality inspection to comply with the required Microgeneration Certification Scheme and Competent Persons Scheme surveillance rates 
Administration:
  • Carry out effective Audit and surveillance of installers in accordance with department specified process
  • Confirm compliance with suitability assessment/installations/ post installation quality inspections
  • Complete customer compliant investigation reports against the customer journey as tasked 
Improvements and Change:
  • Follow all procedures and processes relevant to own role. Identify when changes and updates are required, raising these promptly with line manager
  • When required, lead, and take responsibility for projects and making change happen, overcome barriers, and ensure objectives are achieved
Communication/Relationships: 
  • Act as a mentor and trainer to colleagues when required and make suggestions to develop products and customer service
Knowledge, Skills, and experience:
  • Possess good interpersonal skills and an ability to work with and relate to the spectrum of personnel in the industry, from Trainee Technician to Managing Director
  • Demonstrate good IT skills and ability to analyse data and prepare reports
  • In depth knowledge of the Microgeneration industry, technical requirements, and standards, including knowledge of allied insulation systems, installation components and techniques.
  • Demonstrate Competent in line with current MTC-Minimum Technical Competence Requirements
  • Familiarity with Health & Safety issues
  • Familiarity with ISO 17065 and MCS Requirements.
  • Relevant MCS Qualifications:
    • N/SVQ Level 3 in the Installation and Maintenance of Air Source Heat Pumps
  • CSCS card
  • Hold or be working towards internal audit qualification
  • Clean driving license 
Other Requirements: 
  • To undergo training and development in line with the needs of the business 
  • To assist with other duties within the scope and nature of position 
To apply for this role please send your CV and covering letter to hannahlifshack@theiaa.co.uk.
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