Our Values

Our Key Aim
Collectively The Group will represent the industry through our brands and engage with stakeholders within central, local and devolved government to secure sustainable policy outcomes and technical standards that are practical and robust.
To be the lead authority for energy efficiency measures.
Ensure a sustainable future for Members by providing best in class quality assurance, consumer protection and commercial services. Represent the industry position and though pro-active evidence-based arguments, help develop effective policies to deliver Net Zero.
Provide technical guidance, certification, assessment and retrofit services to build capacity whilst promoting and improving quality standards in the industry by ensuring Members demonstrate the “right first time” ethos through our bid winning brand to build consumer confidence.        
“Right First Time” is fundamental to everything we do. Our values are:
  • Integrity - We will apply our principles consistently to everything we do – principles based upon quality, honesty and impartiality
  • Quality - We will exemplify our Right First Time ethos and encourage our members to do the same
  • People first - We will recognise that our people are our greatest resource and invest in both their development and mental/health and wellbeing
  • Innovation - We will actively encourage innovation at all levels and be receptive to new ideas