Quality & Compliance Inspector x2

Job Type: Full-time, Permanent
Salary: £33,280 - £35,490 per year
Schedule: Monday to Friday
Location/s: Field based - North (North-East & Scotland) & North West (England)
 
The Quality and Compliance Inspector is responsible for carrying out technical inspections and surveillance for a range of energy insulation measures.
 
In accordance with The IAA Best Practice Guidance, member certification scheme and TrustMark Extension to ensure continued compliance in line with PAS2030/31 requirements. Through a development programme there will be training opportunities to further expand your knowledge of all insulation measures.
 
Responsibilities:
  • Carry out quality inspection to comply with the required surveillance rates in line with performance objectives and department KPIs
  • Provide technical communication assistance to the insulation industry and the general public.
  • Good Health and Safety practice and awareness of relevant regulation, providing briefing notes as appropriate
  • Carry out customer guarantee complaint investigations in timely manner and prepare detailed reports of findings, conclusion and resolution
  • Assist Head of Customer Operations and other Technical Inspector(s) in resolving complaints following investigation and reports 
Administration:
  • Carry out planning in conjunction with the central tasking team to maximise productivity
  • Complete required surveillance of installers in accordance with department specified process
  • Confirm compliance with building suitability assessment/installations quality inspections
  • Complete membership review documents maintaining a record
  • Undertake customer compliant investigation reports against the customer journey 
Improvements and Change:
  • Comply with all procedures and processes and identify when changes and updates are required
  • Create instructions and procedure when required 
Communication/Relationships:
  • Working as a team to communicate and support the company vision whilst working closely with managers and colleagues
  • Act as a mentor and trainer to colleagues when required and make suggestions to develop products and customer service 
Knowledge, Skills and experience:
  • In depth knowledge of the energy efficiency industry, technical requirements and standards, including knowledge of insulation systems and techniques
  • Familiarity with Health & Safety issues and the PAS standards
  • NVQ in energy efficient measure is desirable
  • Excellent communication and presentation skills with the ability to work unsupervised
  • Demonstrate good IT skills and ability to analyse data and prepare reports
  • Good interpersonal skills, documentation and administrative skills and attention to detail
  • Clean driving license 
Other Requirements:
  • To undergo training and development in line with the needs of the business
  • To assist with other duties within the scope and nature of the position
To apply for this role please send your CV and covering letter to hannahlifshack@theiaa.co.uk.

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